Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at elevaboutique.pr@gmail.com. Please note that returns will need to be sent to the following address: 121 Calle Partenon, Urb. Parque Flamingo, Bayamon PR 00959.
If your return is approved, the customer is responsible for sending the product back to us and covering the shipping costs for both the return and the reshipment. We will provide instructions on how and where to send your package. Items returned without first requesting a return authorization will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive a store credit to be used when needed.